Customer Feedback Audit
Multi-channel customer sentiment analysis from Google Reviews, Reddit mentions, and web articles. Get actionable customer insights, prioritize pain points your customers face, and business recommendations from 500+ feedback items.
What You Get
How It Works
Share Your Business
Provide your business name, Google Maps link, and relevant Reddit/forum communities to monitor.
We Analyze
Scrape 500+ reviews, Reddit mentions, and web articles. AI classification for sentiment, topics, and pain points.
Get Your Report
Detailed report with sentiment scores, topic clusters, pain point matrix, and prioritized recommendations.
Sample Report: Sample Retail Co
See what a real Customer Feedback Audit looks like. This report analyzed a Singapore retail company's customer sentiment across Google Reviews, Reddit discussions, and web articles.
Note: This is an illustrative sample. Your actual report may differ based on available data and your specific business context.
Want to see what your customers are really saying?
Frequently Asked Questions
What feedback sources do you analyze?
We analyze Google Reviews (up to 500 reviews), Reddit mentions from relevant subreddits (r/singapore, r/asksingapore, industry-specific), and web articles mentioning your business. This multi-channel approach captures both in-store satisfaction and online reputation.
How is the sentiment score calculated?
Each feedback item is classified using AI as positive (100), mixed/neutral (50), or negative (0). The overall sentiment score is the weighted average across all channels. This 0-100 scale makes it easy to track improvement over time.
How long does the audit take?
We deliver your complete report within 3-5 business days from when you provide all required information (business name, Google Maps link, and relevant communities to monitor).
Can you track competitors too?
Yes! You can add 1-2 competitors for side-by-side sentiment comparison. This helps you understand your relative positioning and identify areas where competitors may be outperforming or underperforming.
Ready to Understand Your Customers?
Get a clear picture of customer sentiment across all channels and 5 prioritized recommendations to improve.